Q. How can I join EmeraldFashionLA.com?
Register by clicking the link, [Be a Member] located on the top right-hand corner and fill out the application.
Along with the application, you must send us one of the following within 2 business days to complete the account approval process.
- Business Registration
- Seller's permit
- Sales Tax Registration Certificate
- Reseller's Certificate
- Notice of EIN (Employer Identification Number)
Q. I already registered but I still cannot access website. Do I have to register again?
After submitting your application and requested documents, Emerald Fashion, Inc. needs to review your information for verification purposes. This procedure usually takes 1-2 business days.
After verifying your information, we will grant you access to our online store. You will receive an Email with your log-in credentials.
If you have not been granted access within 3 business days, please contact us at (213) 765-0964 or email@example.com.
Q. Why is verification needed for access?
Since EmeraldFashionLA.com is a wholesale online store, the verification is necessary to confirm that the merchandise is purchased for resale only.
Q. Can I change my member ID, password, and member information?
Yes, you can change your ID (email), password, and other account related information by clicking on [MY ACCOUNT] and [Change ID & Password]. [MY ACCOUNT] is located on the top right-hand corner of the website.
Q. I forgot my ID and Password?
If you forget your password, please enter your User ID and registered Email address in the [FORGOT PASSWORD?] section and an automated Email of your credential will be sent to your registered Email.
If the Email address you registered with is no longer valid, please contact our customer service center at (213) 765-0964 or Email us at firstname.lastname@example.org.
Q. Will my personal information be shared with other companies?
We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals.
Q. I placed an order. How long does it usually take for me to receive it?
Generally, it takes 1-3 business days to process and ship your order. In addition to processing time, transit time can be anywhere from 1-7 business days depending on carrier and destination.
Q. When will my back order or future delivery items ship?
Back orders (currently out of stock with future delivery dates) and pre-orders (future delivery) will be shipped as they become available.
All orders will be shipped as ready unless customer states to be notified when items arrive.
Q. What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email email@example.com for your return authorization request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
-Size(s) & Color
-Reason for Return
-Picture of damaged unit(s)
Q. How many days do I have to send in a return or damage claim?
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be back to us within 2 weeks of approval date. There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.
Q. I received my order but have several damaged units. What should I do?
Should you receive defective items, please send all information listed above in the above to firstname.lastname@example.org. Further instructions will be advised by e-mail.
Q. I returned an item. Do you do store credit or refund?
Most to all cases are issued as store credit.
Q. I want to return an item that was on sale. Do you accept it?
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.
Q. Do I have to pay for return shipping costs?
Depending on the nature of the claim, customers may cover the expense for return shipping.
Q. I received an RA Form, what do I do now?
Please mail the package to:
Attn: Online Returns
1218 Hooper Ave.
Los Angeles, CA. 90021